Refund and Cancellations

Our refund and cancellation policy

Refund and Cancellations

1. General

1.1 All Products and Services provided by North Networking AS is billed regularly based on the chosen cycle by the customer during the order process. If a customer would like to cancel a recurring service, they have to submit a cancellation request via the Client Area or to submit a ticket in our Billing Department.

1.2 All products and services are eligible for a refund request within 14days after the order has been placed. There is two exceptions to this as stated in §1.3-1.4.

1.3 Dedicated Servers are not eligible for refund and are not covered by the 14day refund window.

1.4 Shared hosting accounts have an extended refund period of 30days from the time the order was placed.

2. Cancellation by the customer

2.1 For a Product or a Service to be canceled by our customers, a proper cancellation request must be submitted. To submit a Cancellation Request the customer must use either the cancellation option in the Client Area or by submitting a Cancellation ticket explaining the reason for the cancellation to our Billing Department.

2.2 There are two types of cancellations.
Immediate Cancellation: The service will be immediately cancelled after the request has been made and all data will be permanently deleted immediatly.
Next Due Date Cancellation: The service will remain active until the next billing period.

2.3 The customer acknowledges that all customer data will be permanently deleted upon termination of the service.

2.4 In the event of service suspension the data on the service will only be held for 10 days before termination and all data is lost.

3. Cancellation by North Networking AS

3.1 North Networking reserves the right to cancel any services at any time, with or without reason. Cancellations by North Networking AS is not eligible for refund*.
Partial refund can be issues if the cancelled service is not in violation of North Networking AS Terms of Service Agreement.

Reasons for cancellation are but not limited to:
-> Violation of any North Networking AS Terms of Service agreements
-> Using North Networking AS services for illegal or forbidden activities 

3.2 If North Networking AS has decided to act against a customer’s service, the customer will be given 4 days to work with North Networking AS to resolve the matter, before termination.